Return & Refund Policy

Effective Date: October 2026

At ON Print, we take pride in delivering high-quality custom apparel and print products. Because all items are custom-made to order, please review our return guidelines carefully:

1. All Sales Are Final on Custom Products
Due to the custom nature of our products (custom DTF transfers, printed apparel, embroidery, and promotional goods), all sales are final. We cannot accept returns, exchanges, or cancellations once production has commenced or an order has been delivered, except in the case of manufacturing defects or error on our part.

2. Defective or Incorrect Items
If your order arrives damaged, defective, or contains a manufacturing error made by ON Print:

You must notify us within 5 business days of receiving your shipment.

Contact us at 203-391-6404 or via our contact form with your order number and clear photos of the defect/error.

If the error is verified to be our fault, we will gladly reprint/re-produce the defective items at no additional charge or issue a store credit/refund.

3. Exemptions (Non-Eligible for Refund/Return)
Refunds or returns will not be issued for:

Errors in artwork or text supplied and approved by the customer.

Incorrect garment sizing or color selection chosen by the customer.

Minor color variations inherent to digital and textile printing processes.

Shipping delays caused by postal/courier services.

Summary Checklist for Footer Implementation:
Business Name: ON Print

Support Phone: 203-391-6404